Home > I am a > Parent



1.             In view of Phase 2 (Heightened Alert) and full Home-Based Learning period from 19 to 28 May 2021, Transit Link Pte Ltd (TransitLink) recognises that most students would not have to take public transport during this period. As such, all students from primary to tertiary level who purchased their Monthly Concession Passes (MCP) on or before 16 May 2021 will receive an automatic pro-rated refund for the period from 19 May to 13 Jun 2021, or up to the pass expiry date, whichever is earlier. The refund amount will be based on the unused days of the pass during the valid refund period and will be made by way of a public transport electronic voucher.

2.             Students can redeem the public transport eVoucher at any TransitLink Ticket Office (TLTO)/ Concession Card Replacement Office (CCRO)/ Add-Value Machine/ TransitLink Kiosk/ Top-up Kiosk/ Assisted Service Kiosk by crediting it to their concession card, or use it to offset the price for the next MCP purchase starting from 17 Jun to 30 Sep 2021.  Please refer to the FAQ attached and assist to disseminate the information to all students/ parents. The full list of FAQs is also available on Transit Link’s website (www.transitlink.com.sg) for students/ parents’ reference.

3.      For any queries, please contact TransitLink Hotline at 1800-2255-663 directly. Thank you.

Public FAQ for Student Monthly Concession Pass Refund_Final.pdf

Phase 2 (Heightened Alert): Further Strengthening of SMMs in Schools

In alignment with Phase 2 (Heightened Alert), schools will be further strengthening their Safe Management Measures (SMMs) effective from 17 May 2021.

Please click on the link to learn more.

Resource Kit - Experiencing Blended Learning BL with Our Children

Parent Communication Guidelines

Our Guiding Principles

● We strive to work with our parents for the holistic development and positive well-being of our students.

● We aim to engage parents as partners to develop our students into confident and caring individuals, equipping them with essential life skills, communication skills and knowledge for the future world.

● We aim to balance our teachers’ workload in partnering parents with our core professional duties, particularly in teaching and learning.

Communication Guidelines

1. Crest Secondary School’s official modes of communication with parents comprise the following:

School Phone (Admin Office)


School Email


School Mailing Address

561 Jurong East St 24 Singapore 609561

School Website


Parents Gateway


Students’ Handbook

Hard copy issued yearly to each student

2. For general enquiries, please contact the Admin Office at 6899 2779 or email info@crestsec.edu.sg, our Administration Staff would be glad to assist you. If there are any urgent messages during school hours, we advise parents to contact the Admin Office, as teachers may have lessons or engage in other official duties.

3. To ensure quality time for our teachers to rest and recharge, we seek the kind cooperation of parents to limit communication with teachers within school operating hours (7.30 am to 5.30 pm) on working weekdays and during school term. Teachers are not expected to respond to parents’ and/or students’ queries after school operating hours, during weekends and on school and public holidays, though this can be on a case-by-case basis, depending on the urgency of the matter.

4. Please note that teachers are not obliged to share their personal phone numbers to parents or students. Parents may wish to discuss with your child’s teacher what his/her preferred mode of communication is.

5. Parents may expect to receive a response to their email queries within 3 working days. Our staff’s email addresses are available on the school website.

6. If parents wish to meet our teachers face-to-face or virtually kindly email the teacher(s) or contact the Admin Office to make an appointment in advance, to minimize disruption to teachers’ teaching duties and avoid wait time.

You can click here to access the email addresses of form teachers for all levels.

Personalised Digital Learning Programme (PDLP)

Please access this link to learn more about the upcoming PDLP starting in Mar 2021 for our Sec 1 to 3 students.

Parent Gateway

  • Access all your official school announcements and forms at your fingertips.
  • Give consent for your child's activities anytime, anywhere.
  • Receive official announcements directly from schools.
  • Keep track of upcoming activities for multiple children.

Who can access Parents Gateway?
Access to Parents Gateway is granted to parents, legal guardians and authorised caregivers of students studying in MOE schools in Singapore. Parents will need to use SingPass to access Parents Gateway.

My child’s details in Parents Gateway are missing or incorrect.
Parents need to approach the child's/children’s school to update his/her particulars in the MOE School Records System. Please note that the school may require certain documents for the necessary verification.

How will I be notified if the school has sent an Announcement/Form on Parents Gateway?
A push notification and/or email notification will provide the alert, if both have been enabled on the phone and in the Parents Gateway app settings.