Service Charter

Our Commitment to You: Crafting with Heart

At Crest Secondary School, we believe in creating meaningful connections and positive experiences through every interaction, delivered with care and dedication.

Our CAN³ Culture : I CAN, YOU CAN, WE CAN

The EAS BEAMS Approach

• Bridge - Building warm, lasting relationships between school and stakeholders

• Enable - Nurturing growth and success through thoughtful support

• Agile - Responding with flexibility and understanding to meet your needs

• Mobilise - Working together to create positive outcomes

• Service-Oriented - Serving with heart and dedication

Our Service Promise

We will:

• Welcome you warmly and attend to your needs with genuine care

• Listen actively and respond thoughtfully to your concerns

• Handle your matters with empathy, confidentiality, and respect

• Provide clear guidance and support through user-friendly processes

• Process all documentation and payments efficiently

• Create a nurturing, safe, and inclusive school environment

• Continuously enhance our services through your valuable feedback

• Go the extra mile with enthusiasm and sincerity

Working Together

To help us serve you better, we appreciate if you could:

• Share your thoughts and concerns openly with us

• Provide accurate and timely information

• Offer constructive feedback to help us grow

• Engage with our staff in mutual respect

• Join us in maintaining a positive school environment

• Support school policies designed for everyone's benefit

We value every interaction and are committed to making your experience with Crest Secondary School meaningful and positive. Your trust in us drives our dedication to serve with heart.