Sending in your child’s PLD for repair in school might take at least 3 weeks for the vendor to pick up, repair and return it to school. If you want to have the PLD repaired quicker, you may bring it down to the respective centres for it to be repaired. It will have a faster turnaround time and your child will be able to start using it much quicker. The addresses of the respective service centres are:
[FOR ACER LAPTOP] 29 International Business Park, #01-07, Acer Building, Tower A, Service Centre (Side Entrance)
[FOR LENOVO LAPTOP] Please see below.
If purchase of accessories is needed for Lenovo laptops such as the power adapter, please click on this link to register and purchases can be made from there.
For insurance matters regarding PLDs, you may speak to the respective companies directly. Please see below for contact details:
[FOR LENOVO LAPTOP] Please visit the Lenovo Service Centre at Tai Seng Centre. The address is shown above.
[FOR ACER LAPTOP] Please email AcerCare.email@example.com with subject header MOE PLD, together with your school, student name and brief description.
Please read the Acceptable Use Policy set out by the school. This policy needs to be agreed upon by students and parents.
For Parents or Guardians who need the Intent to Purchase form to purchase laptops via the PDLP, please click here to download the form. You can then print it out and fill in the form before submitting it to your child’s form teacher.
Important Contacts and Links
Please click to see the deck of slides on the PDLP Student Device Information Kit. It has information on contacting the vendor with regards to repairs for the laptops.
HOD ICT has recorded a briefing with details about PDLP. Please view this half-hour briefing here: https://go.gov.sg/csspdlp.
Please click to read letter to Parents/Guardians on NDLP/PDLP.
To support you in keeping your child safe online, you may refer to these resources: